Shipping/Returns

Shipping:

We have a flat shipping rate of $5.99 for all US addresses including APO's. Our US orders are shipped through USPS. You will be emailed a tracking number once the order has been processed.

International Customers:

We can ship almost anywhere in the world. Shipping costs quoted on our site do not include duties, taxes, and any customs fees which are your responsibility. Note that USPS First Class Mail isn't trackable and isn't insured. If the package gets lost in transit, we will not be responsible. 

Returns:

If you need to return or exchange your item(s), send the unused item(s) to us with a note stating the order number and what you need done. Garments have to be in new condition, have tags in place, and be within 30 days of order. We will inspect the garment(s) to see if the return qualifies. If it meets the criteria, we will do as the note states. If it does not meet these criteria, the garment will be returned to the customer.

Our address is 1458 S. San Pedro Street, Suite L49, Los Angeles, California US 90015

You will be responsible for paying the shipping costs when returning your item, we will pay for the shipping back to you in the case of an exchange. Shipping costs are non-refundable.

International customers: If you need an exchange, it's easiest to send current item for a refund and place a new order.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

We recommend using a trackable shipping service with insurance. We are not responsible for items that aren't delivered to us. 


Refunds:
If you are approved, we will send you a confirmation email and your refund will be credited to the original method of payment within 5 days minus the original shipping cost. Depending on your bank, it may take some time for the money to be credited to your account.

Late or missing refunds (if applicable)
If you haven’t received a refund within two weeks after we received the item, please contact us at info@frandenim.com.


 

 

 

Join Our Mailing List

Sale

Unavailable

Sold Out